Delivery and Terms

Delivery

All national deliveries are made via the Pallet Line service.

Local deliveries (up to a 40 mile radius of York, North Yorkshire) are made via a local carrier.

Help Off Loading

Although not always necessary, some Pallet Line depots sometimes ask for help off loading.

The general rules state that your oak porch will be off loaded to the side of the delivery vehicle.  We find most delivery drivers are amicable in helping you with the oak to your property and would ask if help is made at this time.

Access

Depending on the depot used, delivery may be on a large articulated vehicle.  Should you have restricted access to your property, we can ask for a smaller vehicle.  Don’t worry, we always ask these type of questions whilst taking an order.

Delivery Timings

A standard 24 hour delivery is made between 9.00am and 6.00pm.  Although we are able to request a pre 10am or pre midday delivery if needed.  There may be an extra charge for this service.

Package Wrapping

Your oak porch will be well packaged with bubble wrap and cardboard.  It will arrive on a pallet in the components mentioned on the Installation Page.

Terms

All orders can only be confirmed over the phone, by email or in person.

Payment Methods

Cards

We currently accept all major credit and debit cards except American Express.
There are no charges for debit cards although credit cards carry a 1% charge.

BACS System

Bank: Lloyds
Sorting Code: 30-93-91
Account Number: 02187085

Cheques

Are also accepted and should be made payable to “Oak By Design”

Deposits

All orders require a 30% deposit to secure the manufacture slot and materials to be used.

A balance payment of 70% is required 24 hours before we despatch your oak porch.

Returns

As all oak porches are made to order and manufactured after confirmation of drawings, we are unable to accept any returns.

Process

After receiving a deposit a full order acknowledgment will be sent to you via email or post.
This will breakdown your order, dimensions, costs and delivery date.

You will also receive full working drawings showing a front and side elevation for approval.
ALL dimensions will be marked.

Upon approval, we will send your order in to Production.
Lead times are always confirmed upon ordering and reconfirmed after drawing approval.

Damages

In the unlikely event you have damaged goods, it is to be reported, in writing with 24 hours of you receiving your oak porch.  Please check all components and if necessary photograph any damages whilst the carrier is with you.

The Small Print

General Terms and Conditions of Sale