Delivery and Terms


All national deliveries are made via the Pallet Line service.

Local deliveries (up to a 40-mile radius of York, North Yorkshire) are made via a local carrier.

Help Off-Loading

Although not always necessary, some Pallet Line depots sometimes ask for help off-loading.

The general rules state that your oak porch will be off-loaded to the side of the delivery vehicle.  We find most delivery drivers are amicable in helping you with the oak to your property and would ask if help is made at this time.


Depending on the depot used, delivery may be on a large articulated vehicle.  Should you have restricted access to your property, we can ask for a smaller vehicle.  Don’t worry, we always ask these type of questions whilst taking an order.

Delivery Timings

A standard 24-hour delivery is made between 9.00am and 6.00pm.  Although we are able to request a pre 10am or pre-midday delivery if needed.  There may be an extra charge for this service.

Package Wrapping

Your oak porch will be well packaged with bubble wrap and cardboard.  It will arrive on a pallet in the components mentioned on the Installation Page.


All orders can only be confirmed over the phone, by email or in person.

Payment Methods


We currently accept all major credit and debit cards except American Express.
There are now no charges for debit cards or credit cards.

BACS System

Bank: Lloyds
Sorting Code: 30-93-91
Account Number: 02187085


Are also accepted and should be made payable to “Oak By Design”


All orders require a 30% deposit to secure the manufacture slot and materials to be used.

A balance payment of 70% is required 24 hours before we despatch your oak porch.


As all oak porches are made to order and manufactured after confirmation of drawings, we are unable to accept any returns.


After receiving a deposit a full order acknowledgement will be sent to you via email or post.
This will break down your order, dimensions, costs and delivery date.

You will also receive full working drawings showing a front and side elevation for approval.
ALL dimensions will be marked.

Upon approval, we will send your order into Production.
Lead times are always confirmed upon ordering and re-confirmed after drawing approval.


In the unlikely event, you have damaged goods, it is to be reported, in writing with 24 hours of you receiving your oak porch.  Please check all components and if necessary photograph any damages whilst the carrier is with you.

The Small Print

General Terms and Conditions of Sale